TERMS AND CONDITIONS OF USE

CITYSCOUT Mobile Platform for Discovering Places and Tourist Routes

Version 1.0 Effective Date: April 1, 2026 Last Updated: April 1, 2026

TABLE OF CONTENTS

1. Acceptance of Terms and Definitions
2. Services Offered
3. Registration and User Account
4. Restrictions on Use
5. User Rights and Responsibilities
6. User-Generated Content
7. Intellectual Property
8. Disclaimer of Warranties and Limitation of Damages
9. Limitation of Liability
10. Account Termination
11. Changes to the Terms and Services
12. Refunds and Financial Policies
13. Dispute Resolution and Jurisdiction
14. Taxation
15. Final Provisions

1. ACCEPTANCE OF TERMS AND DEFINITIONS

1.1 Mandatory Acceptance

By downloading, accessing or using the CityScout mobile application ("the Application"), you accept these Terms and Conditions ("the Terms") in their entirety and without reservation.

This is a binding contract. If you do not agree with any provision, you must refrain from using the Application.

1.2 Explicit Acceptance

You accept these Terms by:

• Clicking "I accept" during installation or first access
• Creating an account with an email address
• Continuing to use the Application after reading these Terms

Acceptance occurs at the moment you successfully complete registration.

1.3 Applicability of Additional Terms

These Terms are supplemented by:

• Privacy Policy (data processing)
• Content Policy (reviews, comments)
• Security Policy (use of devices)
• Specific Payment Terms (if applicable)
• Third-Party Terms (Google Play, App Store)

In the event of a conflict, the following prevail in this order: Applicable Law > These Terms > Annexed policies

1.4 Key Definitions

• User: A natural person who accesses the Application
• Visitor: An unregistered user browsing public content
• Registered User: A registered user (with an account)
• Owner (OWNER): A user who manages a place/establishment
• Administrator (ADMIN): CityScout staff with management permissions
• Content: Published texts, photos, reviews, comments and data
• Services: All of CityScout's features
• Place: A registered tourist establishment (restaurant, hotel, museum, etc.)
• Review: An evaluation and comment about a Place
• Controller: CityScout, as operator of the Application

2. SERVICES OFFERED

2.1 Description of Services

CityScout provides a platform that allows you to:

2.1.1 Discovery and Search

• Search for places: tourist sites, restaurants, hotels, museums, attractions
• Advanced filters: By category, city, rating, distance
• Geospatial search: Places near your location
• Text search: By name, description, location

2.1.2 Place Information

• Full details: Address, phone, opening hours, services
• Images: Gallery of the place
• Reviews: Comments from other users
• Maps: Integration with Google Maps for location

2.1.3 Social Interaction

• Write reviews: 1-5 star rating + comments
• Save favorites: Create personalized lists
• Ratings: Rate places
• Read other people's reviews: Shared experiences

2.1.4 Profile Management

• Create a personal account
• Update information: Name, photo, phone
• See my reviews: Rating history
• Preferences: Categories of interest

2.1.5 Establishment Management (OWNER)

• Register a place: Create the establishment's profile
• Upload images: Photo gallery
• Manage information: Opening hours, services, contact details
• Reply to reviews: Interact with customers
• See analytics: Visitor statistics

2.2 Nature of the Services

• Free base: Access, search and reading at no cost
• Premium features (if applicable): Under a paid subscription
• Third-party services: Google Maps, geolocation (integration)

2.3 Availability and Contracting

• The service operates on an "as is" basis (as available)
• CityScout strives for maximum availability (99% uptime)
• Maintenance and updates are announced approximately 48 hours in advance
• There is no guaranteed service contract (it is not a formal SLA)

3. REGISTRATION AND USER ACCOUNT

3.1 Requirements to Register

To create an account, you must:

• Be over 18 years of age (provable in Colombia)
• Be a natural person (not a company without a legal representative)
• Provide truthful and complete information:
• Your real first and last names
• A valid and unique email address
• A secure password (min. 8 characters)
• A mobile number (initially optional)

• Accept CityScout's Terms and Conditions
• Accept the Privacy Policy
• Not have more than one active account per email address

3.2 Email Verification

After registration:

1. CityScout sends a verification email to your address
2. You must click the link within 24 hours
3. If you do not verify within 24h, the account becomes inactive (but is not deleted)
4. You can request that the link be resent at any time

Consequence of not verifying:

• You cannot write reviews
• You cannot save favorites
• Limited functionality until verification

3.3 User Responsibilities Regarding Their Account

You are responsible for:

• Password confidentiality: Once created, it is yours alone
• Not sharing credentials: With other users, family members or strangers
• Notifying changes when you change devices
• Updating information: Keeping your data current
• Monitoring activity: Reporting unauthorized access
• Logging out securely: Especially on shared devices

If your account is compromised:

• CityScout is NOT responsible for unauthorized activities
• You must notify security@cityscout.com immediately
• We will take measures to secure your account (password reset, etc.)

3.4 Changes to Your Data

You can update your information by going to:

• Settings > My Profile > Edit
• Changes apply automatically

Data you CANNOT change:

• Initial email (it is a unique identifier)
• Account creation date
• Full review history (although you can edit your reviews)

3.5 Suspension and Reactivation

Temporary suspension:

• If we detect suspicious activity, we may temporarily suspend your account
• You will receive a notification explaining the reason
• Time to challenge it: 5 business days

Reactivation:

• Contact support@cityscout.com with an identity document
• CityScout reviews and reactivates the account if there are no violations

4. RESTRICTIONS ON USE

4.1 General Prohibitions

You must not use CityScout for:

4.1.1 Illegal Activities

• Violation of Colombian or international laws
• Fraud, scams, identity theft
• Sale of drugs, weapons or other illicit goods
• Sexual exploitation, human trafficking
• Money laundering or terrorist financing

4.1.2 Harassment and Violence

• Harassment, intimidation or threats against other users
• Bullying, cyberbullying, discrimination
• Content that incites violence
• Defamation, insult, slander

4.1.3 Offensive Content

• Obscene, pornographic or exploitative content
• Hate messages based on: race, ethnicity, religion, gender, sexual orientation, disability
• Content that promotes discrimination
• Images of minors in an inappropriate context

4.1.4 Infringement of Intellectual Property

• Publishing third-party content without authorization
• Copying reviews or comments from other sites
• Using other people's logos or trademarks without permission
• Infringing copyright

4.1.5 Manipulation of the Platform

• Using bots, automated scripts or scrapers
• Artificially inflating reviews or ratings
• Creating multiple fake accounts
• Spamming, phishing or denial-of-service (DDoS) attacks
• Reverse engineering or hacking attempts

4.1.6 Impersonation

• Pretending to be another person, celebrity or brand
• Falsifying credentials or affiliations
• Creating an account under a company's name without authorization

4.1.7 Abuse of the Services

• Sending mass spam emails
• Soliciting or selling user data
• Exploiting security vulnerabilities
• Interfering with the normal operation of the Application

4.1.8 False Information

• Publishing false or made-up reviews
• Providing false personal data
• Stating unverified claims as facts

4.1.9 Unauthorized Commercial Exploitation

• Using the Application for unauthorized commercial purposes
• Reselling access to data or services
• Mass advertising or aggressive marketing
• Affiliation without consent

4.2 Technical Restrictions

You must not:

• Access servers without authorization
• Attempt to disable security measures
• Copy, distribute or modify the Application's code
• Decompile or reverse engineer it
• Create alternative versions or "clones" of CityScout

4.3 Specific Content Restrictions for Reviews

If you write a review, the following are specifically prohibited:

• Spam: Automatically repeated reviews
• Conflict of interest: Reviewing your own business (from another account)
• Personal information: Publishing third parties' emails, phone numbers or documents
• Advertising: Promoting other, unrelated businesses
• Extortion threats: "Give me a discount or I'll post a bad review"
• Private information: Medical, family or financial details of others

4.4 Geolocation and Location

Restrictions on location data:

• Using location to harass or stalk other users
• Tracking the movements of specific people
• Sharing location data of minors
• Using it for commercial purposes without consent

5. USER RIGHTS AND RESPONSIBILITIES

5.1 User Rights

5.1.1 Rights of Access and Control

• Access the Application and its public services
• Create an account and use registered-user services
• Edit your personal information
• Download a copy of your data
• Request the deletion of your account

5.1.2 Right to Privacy

• Privacy of your personal information (under the Privacy Policy)
• Control over which information is public/private
• Not having your data sold to third parties
• Right to Habeas Data

5.1.3 Right to Content

• Publish reviews, comments and photos (subject to prior approval)
• Save favorite places
• See other users' public information
• Obtain a copy of your own reviews

5.1.4 Rights to Complain

• Report offensive or incorrect content
• Challenge the moderation of your content
• Request a review of CityScout's decisions
• Access to dispute resolution procedures

5.1.5 Right to Information

• Be informed of changes to the Terms (with notification)
• Access explanations of suspensions/blocks
• A clear moderation and content policy

5.2 User Responsibilities

5.2.1 Legal Compliance

• Use the Application in accordance with Colombian and international laws
• Not take part in illegal activities
• Report unlawful acts to the competent authorities

5.2.2 Consent and Privacy

• Not share third parties' personal data without consent
• Respect other users' privacy
• Not publish photos of minors without authorization

5.2.3 Appropriate Content

• Publish truthful, quality information
• Respect third parties' rights (copyright, image)
• Not publish offensive, discriminatory or obscene content
• Verify information before publishing it

5.2.4 Respectful Interaction

• Treat other users with respect
• Not harass, insult, threaten or bully
• Take part constructively in the community

5.2.5 Personal Safety

• Keep your password confidential
• Verify the identity of third parties who contact you
• Not provide sensitive information (card numbers, documents)
• Report suspicious activities

5.2.6 Responsibility for Content

• You are responsible for all the content you publish
• CityScout may moderate, edit or remove content that violates these Terms
• You indemnify CityScout against legal claims arising from your content

6. USER-GENERATED CONTENT

6.1 Reviews and Comments

6.1.1 Publication Process

When you write a review:

1. Submission: Share your review with a photo and rating
2. Moderation: CityScout reviews it (max. 24 hours)
3. Approval: It is published if it meets the rules
4. Publication: Visible to all users
5. Archiving: It remains visible even if you delete your account

6.1.2 Content Rules for Reviews

Acceptable review:

• A verifiable personal experience at the place
• A constructive comment (positive or negative, both are valid)
• Verifiable facts and clearly distinguished opinions
• No personal information about third parties
• Max. 2,000 characters (for readability)
• Max. 5 images of acceptable quality

A review is rejected if it is:

• A duplicate of another user's review
• Covert advertising (promotion of another business)
• Spam or irrelevant
• An extortion threat
• Deliberately false information
• In violation of third parties' rights

6.1.3 Editing and Deletion

• You can edit your review within 30 days of publication
• You can request its deletion at any time
• Deletion is NOT immediate: CityScout reviews it (max. 10 days)
• Records: We keep a record for 3 years for auditing purposes

6.1.4 Responsibility for Reviews

You accept that:

• Your review is published attributed to your name/profile
• Other users can reply to or report your review
• CityScout may use reviewed content in analyses (anonymized)
• Your review may influence the place's ranking/rating

Indemnification: If your review causes damage because it is false, you are legally liable to:

• The owner of the place
• Other users
• CityScout (for legal costs)

6.2 Photos and Audiovisual Content

6.2.1 Uploading Photos

• Accepted formats: JPEG, PNG, WebP
• Maximum size: 5 MB per image
• Resolution: Minimum 640x480 px
• Maximum per review: 5 images

6.2.2 Rights over Photos

Warranties you give when uploading a photo:

• You are the original author of the photo, OR
• You have the author's explicit permission
• The photo does not violate third parties' rights
• The photo does not contain personal data of minors without consent

You grant CityScout a license to:

• Display the photo in the Application indefinitely
• Use the photo in analyses and statistics (anonymized)
• Distribute the photo in marketing channels (with attribution)
• Make copies for backup and security

CityScout undertakes to:

• NOT sell photos to third parties
• NOT modify photos without permission
• Protect the integrity of your images

6.2.3 Deleting Photos

• You can request deletion at any time
• It will be removed from public view within 48 hours
• Archived copies are deleted within 30 days (legal retention)

6.3 Data and Metadata

You accept that CityScout collects and processes:

• Date and time of publication
• Location (if you allow it)
• Device used
• Interaction data (likes, reports)
• Sentiment analysis (AI)

7. INTELLECTUAL PROPERTY

7.1 CityScout's Property

CityScout owns all rights to:

7.1.1 Software and Code

• Source code, binaries, algorithms
• The Application's technical architecture
• Databases and data structures
• User interface (UI), graphic design
• Search, ranking and recommendation logic

7.1.2 Content Created by CityScout

• Texts of terms, policies and help
• Category descriptions
• User guides, video tutorials
• Brand images, logos
• Blog articles and educational content

7.1.3 Compiled Data

• Databases of places (compilation)
• Analyses and statistics

Legal protection under:

• Law 23 of 1982 (Colombian Copyright Law)
• Andean Decision 486 (Andean Intellectual Property Regime)

7.2 Users' Rights

You retain all rights to:

• Your original content (reviews, photos, comments)
• Your personal information
• Your creativity and ideas

Except: You grant CityScout a non-exclusive license to use your content as described in section 6.

7.3 Restrictions on Use

You may NOT:

• Copy, distribute or sell the Application or parts of it
• Modify, adapt or translate CityScout's software
• Use the logos or the name "CityScout" without authorization
• Create derivative applications or "clones" of CityScout
• Extract data in bulk (scraping)
• Reverse engineer or decompile the code

Consequences: Violations result in blocking and potential legal action.

7.4 Limited License of Use

CityScout grants you a limited, non-exclusive, non-transferable license to:

• Download the Application to your personal devices
• Use the Application in accordance with these Terms
• Access public content

This license does NOT allow you to:

• Resell, sublicense or rent it
• Use it for commercial purposes
• Share access with other users
• Monetize CityScout's content

8. DISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGES

8.1 Disclaimer of Warranties

CityScout provides the Application "AS IS".

CityScout DISCLAIMS ALL WARRANTIES, including (but not limited to):

8.1.1 Legal Warranties

• Warranty of merchantability (fitness for sale)
• Warranty of fitness for a particular purpose
• Warranty of quality
• Warranty of accuracy of information

8.1.2 Availability and Operation

• CityScout does NOT guarantee uninterrupted access (99% uptime is an effort, not a promise)
• There may be errors, bugs and technical failures
• Features may change without prior notice
• Incompatibility with some devices or OS versions

8.1.3 Accuracy of Content

• We do NOT guarantee that the information about places is 100% accurate
• Opening hours, prices and phone numbers may be inaccurate or outdated
• It is the OWNER's responsibility to keep the information up to date
• You are responsible for verifying information before visiting a place

8.1.4 Security

• We try to protect your data, but we do NOT guarantee absolute security
• The internet is inherently insecure
• Risk of interception or hacking (although minimal)
• Security breaches can occur despite our efforts

8.1.5 Third Parties and Links

• CityScout is NOT liable for third-party content or services
• Links to Google Maps, integrations with external APIs
• Losses from malware or viruses from linked sites
• Third-party services may change or disappear

8.1.6 User Content

• We do NOT verify the truthfulness of every review
• Some reviews may be false, biased or defamatory
• Conflicts between users are resolved by the users themselves
• CityScout is NOT an arbiter of disputes about the quality of a place

8.2 Risks You Accept

By using CityScout, you accept the following risks:

• Privacy breach: Despite security measures
• Data loss: Due to server error or cyberattack
• Service interruption: Maintenance, technical failures
• Incorrect information: That leads you to visit a place with wrong expectations
• Harm from content: False, harmful or discriminatory reviews
• Loss of access: Due to violation of the terms, suspension
• Moral or reputational damage: From other users' comments
• Phishing: Malicious users requesting personal data
• Catastrophes: Force majeure, natural disasters, armed conflicts

9. LIMITATION OF LIABILITY

9.1 Limits on Damages

UNDER NO CIRCUMSTANCES is CityScout liable for:

9.1.1 Indirect Damages

• Loss of profits (expected gains not realized)
• Consequential damages (losses caused by not being able to use the Application)
• Special or punitive damages
• Loss of reputation, goodwill or data

9.1.2 Specific Examples

We are not liable if:

• Your business loses customers because of a false negative review
• You visit a place and have a bad experience
• Your personal information is published through the fault of a third party
• The Application fails during an important trip
• Data is lost due to a server failure
• Your account is hacked and false content is published

9.1.3 Maximum Limit of Liability

IMPORTANT: These limits only apply if CityScout is found liable. In many cases, CityScout will NOT be liable under sections 8.1 and 8.2.

9.2 Severability

If any limitation is declared invalid by a judge, the maximum permitted by law applies.

10. TERMINATION OF ACCOUNT AND SERVICES

10.1 Termination at the User's Initiative

You can terminate your account at any time:

10.1.1 How to Delete Your Account

1. Open Settings > Privacy > Delete Account
2. Read the permanent deletion warning
3. Confirm with your password
4. Select a reason (optional, but appreciated)
5. Click "Permanently Delete My Account"

Confirmation: You will receive a confirmation email (within 24h)

10.1.2 What Happens After Deletion

Immediately:

• Access to your account is blocked
• Your profile is removed from searches
• You cannot log in

Within 30 days:

• Personal data is anonymized
• Email and phone number are deleted or hashed
• Profile photo is removed
• Authentication information is cleared

Archived (3-5 years):

• The reviews you published remain (anonymized)
• Security logs are kept (legal obligation)
• Tax data is kept (DIAN obligation)
• Then, permanent deletion

10.1.3 No Refund

If you have an active PREMIUM subscription:

• There is no refund of fees paid
• You will continue to receive the service until the end of the paid period
• The subscription is cancelled automatically

10.2 Suspension and Blocking by CityScout

10.2.1 Grounds for Temporary Suspension

CityScout may temporarily suspend your account in the event of:

• Violation of these Terms (max. 30 days)
• Suspicious behavior (max. 7 days while we investigate)
• Reports from other users that require verification
• Non-payment (PREMIUM subscription)
• Detection of multiple duplicate accounts

Procedure:

1. Email notification explaining the reason
2. Right to respond (within 5 business days)
3. Review by the CityScout team
4. Reactivation if resolved, OR confirmation of the block

10.2.2 Grounds for Permanent Blocking

CityScout may permanently block your account in the event of:

• Illegal activity: Fraud, impersonation, hacking
• Serious and repeated infringement: Ignoring multiple warnings
• Violence/Harassment: Threats, harassment, continued bullying
• Mass spam: Automation to inflate reviews
• Illicit trade: Sale of drugs, weapons, exploitation
• Distribution of malware: Phishing, viruses in links
• Payment default: Subscription fraud

Procedure:

1. Notification with the specific reason
2. If you wish to appeal: 10 business days to submit evidence for your appeal
3. Independent review
4. Final decision (no further appeal)

10.2.3 Access to Data After Blocking

• You can NOT access your account
• You can NOT download your personal data
• CityScout may share information with the authorities if a crime is involved
• Reviews remain visible but unlinked from your profile

10.3 Termination of Services by CityScout

CityScout reserves the right to:

• Discontinue the Application or services with 90 days' notice (in good faith)
• Change features with no guarantee of compensation
• Deactivate accounts unused for more than 2 years (with prior notice)

If the services are shut down:

• We give 90 days' notice
• We provide access to download your data
• We delete data in accordance with the Privacy Policy

11. CHANGES TO THE TERMS AND SERVICES

11.1 Right to Modify the Terms

CityScout reserves the right to modify these Terms at any time.

Changes will take effect:

• Immediately for minor changes (corrections, clarifications)
• With 30 days' notice for substantial changes
• Continued use implies acceptance

11.2 How We Notify Changes

CityScout will notify you through:

1. Email to your registered address
2. Banner in the Application (popup or notification)
3. Publication on our website (https://cityscout.com/terms)
4. Summary of changes available in Settings > Legal

11.3 Procedure for Unfavorable Changes

If changes are unfavorable to you (e.g. reduced functionality, increased cost):

• Notification 30 days in advance
• The opportunity to cancel without penalty within 30 days
• If you do not cancel within 30 days = you accept the new terms

Favorable changes: Apply immediately.

11.4 Document Version

• Current version: In the header of the document
• History: Available at https://cityscout.com/terms/history
• Comparison: You can see the differences between versions

12. REFUNDS AND FINANCIAL POLICIES

12.1 Free Services

• Access to CityScout NEVER has a base cost
• Searching, reading reviews: FREE
• Writing reviews: FREE
• Creating an account, editing your profile: FREE

12.2 Premium Services (If Applicable)

12.2.1 PREMIUM Subscription

Features (example):

• Advanced personalized recommendations
• Exclusive discounts at partner places
• Priority support

Cost:

• [Specify price] per month
• Automatic billing on the same day each month
• You can cancel at any time from Settings

12.2.2 Payment Processes

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfer (for large purchases)
• Mobile wallets (GiloPay, Daviplata, etc.)

Security:

• Processed by a PCI-DSS certified provider
• We do not store full card numbers
• SSL/HTTPS for all transactions

12.2.3 Billing

You will receive:

• A digital invoice by email after each payment
• A clear breakdown of charges
• An invoice number for auditing purposes
• Withholding tax (if applicable under DIAN rules)

12.3 Refund Policy

12.3.1 Refunds Allowed

CityScout grants refunds in the following cases:

• Duplicate charge: You were accidentally charged twice (refund within 48h)
• Unauthorized charge: You did not make the purchase (report within 60 days)
• Technical failure: Payment went through but the service was not activated (refund within 5 days)

12.3.2 Refunds NOT Allowed

We do NOT give refunds in the following cases:

• Change of mind: "I regret buying PREMIUM"
• Dissatisfaction with the service: You used the service but it did not convince you
• User did not use it: You did not use the features during the subscription period
• User error: You paid an incorrect amount
• Expiry of the period: The allowed time to claim has passed

12.3.3 Refund Procedure

If you apply for a refund:

1. Contact billing@cityscout.com within 30 days of the purchase
2. Provide: Transaction number, description of the problem, evidence (screenshots)
3. CityScout reviews it (max. 5 business days)
4. If approved: refund to the original payment method within 3-5 business days

Deferrals:

• First refund: No additional questions
• Multiple refunds: We may request additional verification

12.3.4 Subscription Cancellation

• Immediate cancellation: From Settings > Subscriptions
• Access continues until the end of the paid period
• NO prorated refund is issued (e.g. if you pay monthly and cancel halfway through, you lose the remainder)
• You can reactivate at any time

12.4 Taxation

12.4.1 Value Added Tax (VAT/IVA)

• Displayed prices may NOT include VAT (19% in Colombia)
• VAT is added at checkout based on your location
• If you are liable for VAT (a company), we issue an invoice with VAT itemized

12.4.2 User Obligations

• User's responsibility: Report income to the DIAN if applicable
• Tax deductions: CityScout issues an invoice for auditing purposes
• Withholding tax: Applied if you are an independent professional (3%)

12.4.3 CityScout OWNERS (Owners of Places)

If you are an OWNER and use visitor analytics, you understand that:

• CityScout does NOT carry out commercial operations on your behalf
• You are responsible for reporting the place's income to the DIAN
• We can issue visitor reports for your tax records

13. DISPUTE RESOLUTION AND JURISDICTION

13.1 Applicable Law

These Terms are governed by the laws of the Republic of Colombia, specifically:

• Colombian Civil Code
• Commercial Code
• Data Protection Law (Law 1581 of 2012)
• Electronic Commerce Law (Law 527 of 1999)
• Colombian Consumer Protection Law

Any inapplicable foreign provision is replaced by the equivalent Colombian law.

13.2 Jurisdiction and Venue

Disputes between CityScout and Users:

• Jurisdiction: Courts of Colombia
• Venue: According to the plaintiff's (user's) place of residence
• If the user is in Bogotá → Courts of Bogotá
• If the user is in Medellín → Courts of Medellín
• Etc.
• CityScout's registered address: Popayán, Cauca, Colombia

Disputes between Users:

• CityScout is NOT a party to disputes between users
• Users must resolve them directly or through private arbitration

13.3 Alternative Dispute Resolution (Arbitration)

13.3.1 Conciliation Procedure

Before litigation, the parties will attempt conciliation:

1. The Claimant sends a letter of claim to [contact email]

• Clear description of the dispute
• Amount claimed (if applicable)
• Expected solution

1. CityScout responds within 10 business days
2. If no agreement is reached → the matter proceeds to arbitration

13.3.2 Binding Arbitration

If conciliation fails and the amount is > $5,000,000 COP:

• A sole arbitrator appointed by mutual agreement
• Arbitration Center: [Designated arbitration center - e.g. CCB, CAMAECO]
• Costs: Each party bears its own attorney's fees; the arbitrator's fees are split 50/50
• The decision is final and not subject to appeal

13.3.3 Exceptions to Arbitration

The following are not arbitrated (they go directly to court):

• Claims for amounts < $5,000,000 COP
• Violations of fundamental rights (Habeas Data, privacy)
• Habeas Data actions (handled before the civil courts)
• Crimes (fraud, scams, harassment) → Attorney General's Office

13.4 Habeas Data Actions

Reminder: You have the constitutional right to:

• Access the information we record
• Have inaccurate data rectified
• Request deletion of unjustified data

No formalities: You can file a simple action before a civil court without needing a lawyer.

14. TAXATION (Owners/OWNER)

14.1 For Owners of Places

If you use CityScout to manage a tourist place/establishment:

14.1.1 Tax Obligations

• You are responsible for registering your place's income with the DIAN
• CityScout may issue reports of visitors/bookings for your records
• Withholding tax: If we receive payments on your behalf, we apply withholding as required by law

14.1.2 Municipal Taxes

• Operating license: The OWNER's responsibility
• Industry and Commerce Tax (ICA): Paying it is the OWNER's obligation
• CityScout does NOT assume tax liability for places

14.1.3 Tourism Contributions (if applicable)

• Some municipalities require an additional contribution from tourist establishments
• Information: Check with your local municipality
• CityScout provides training or support at [link to resources]

15. FINAL PROVISIONS

15.1 Descriptive Headings

Section headings are merely descriptive and do not affect interpretation.

15.2 Severability

If any provision is declared invalid by a judge, the rest of the Terms remain in force.

15.3 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and CityScout (superseding any prior communication).

15.4 Relationship of the Parties

Nothing in these Terms creates:

• An employer-employee relationship
• A partnership or joint venture
• A company or legal association
• A power of representation

15.5 Assignment of Rights

• You may NOT assign these Terms to third parties
• CityScout may assign its rights to a successor, acquirer or affiliate (with notice)

15.6 Waiver

CityScout's failure to enforce compliance does not imply a waiver of its rights.

15.7 Rules of Legal Construction

In the event of a conflict between the Spanish and English versions (if any), the Spanish version prevails.

16. IMPORTANT CONTACT INFORMATION

16.1 General Contact

CityScout

• Website: https://cityscout.com
• General email: soporte@cityscout.com
• Address: Popayán, Cauca, Colombia

16.2 Contact for Claims and Rights

Privacy and Personal Data:

• Email: soporte@cityscout.com
• Form at: Settings > Privacy > Request Data

Problematic Content:

• In-app: Report content
• Email: abuse@cityscout.com

Technical Problems:

• In-app: Settings > Help > Report a Bug
• Email: soporte@cityscout.com

Billing:

• Email: soporte@cityscout.com

16.3 Contact for Authorities

Attorney General's Office (Fiscalía General):

• Crime reports: www.fiscalia.gov.co

SIC (Superintendence of Industry and Commerce):

• Data protection complaints: https://www.sic.gov.co

17. FINAL ACCEPTANCE

17.1 Acknowledgment

By using CityScout, you acknowledge that:

✓ You have read these Terms in full ✓ You understand your obligations and rights ✓ You accept all the conditions without reservation ✓ You understand the limitations of liability ✓ You accept arbitration and the jurisdiction of Colombia ✓ You accept the Privacy Policy and the other annexed terms

17.2 If You Do Not Accept

If you DO NOT accept these Terms, you must:

• Not download the Application
• Not create an account
• Stop using CityScout immediately
• Request the deletion of your data if you have already shared it

18. CHANGE HISTORY

19. FREQUENTLY ASKED QUESTIONS (FAQ)

Is acceptance of these Terms mandatory?

Yes. Without acceptance, you cannot use CityScout.

Can I challenge an account suspension?

Yes. You have 10 days to send an appeal to support@cityscout.com.

Must I report my income if I have an OWNER account on CityScout?

Yes, you are responsible to the DIAN for your place's income.

Is CityScout liable if something bad happens at a place?

No. CityScout is only a platform. We do not verify the physical safety of places.

Can I sell customer data using CityScout?

No. This is explicitly prohibited in section 4.1.9.

Is there a cost to delete my account?

No. Deletion is free at any time.

Completed: April 1, 2026 Effective: Immediately Next review: April 1, 2027

For inquiries: support@cityscout.com

END OF THE TERMS AND CONDITIONS